Montgomery TennisPlex FAQs
I've never been here before. What do I need to know?
Before Arriving (Items to Bring/Wear)
Be sure to wear tennis shoes with non-marking soles (NO running shoes and NO cleats).
A water bottle.
Once I Have Arrived
Please report directly to the clubhouse, if it is your first time at the TennisPlex.
Park in the TennisPlex lot next to the clubhouse. Overflow parking is also available in the spaces designated for the King Barn Dairy Mooseum (next door to the TennisPlex).
Please do not leave valuables visible in your car.
Inside the clubhouse you will:
Inform the front desk attendant that you are ready to play.
Complete a Release Form (for first time players). Release Forms are available at the front desk and can also be found online attached to registration forms. Release forms must be filled out every September.
Be assigned to your court.
Be given all the information you need about the TennisPlex, including:
Upcoming instructional classes.
Court time availability.
Tournaments and special events.
When I Leave
Be sure to take all your belongings with you (racquet, car keys, cell phones, etc.). Montgomery TennisPlex is not responsible for any lost or stolen items.
Check to make sure the court is clean and ready for the next patrons.
If you have any comments about your experience, please stop by the clubhouse and let us know.
I've never played tennis before but I'm thinking about trying it. Is there anything I should know?
First of all, tennis is the "Sport of a Lifetime" and will improve physical fitness, mental fitness, (non Internet-based) social networking and it is a lot of FUN.
Secondly, lessons are important for newcomers because they facilitate proper learning of the fundamentals so participants will improve rapidly and enjoy the game from the onset. Group instruction makes sense because it's less costly per hour, it helps learning because you watch and learn from others, and it's naturally more FUN and social.
Finally, we will provide several entry-level options for new players, including the new QuickStart tennis format for 10 and under youth, and group and private instruction for adults. Cardio Tennis is also an option that provides great exercise while using tennis mobility and tennis techniques that are fun, beneficial, and from day one require no tennis experience.
I'm on a budget. Can I afford to play at your new tennis center?
MTP has no membership fees and no guest fees and our hourly rates for instruction and court time are very affordable in comparison to other tennis centers and most other recreational options.
What are your hours of operation?
We are open daily from 7am to 11pm. Check our junior and adult programs to register for classes.
I'd love to play at the new courts in Germantown but I'm concerned about the commute. How long will it take?
Our location, conveniently located and accessible from a variety of routes, is less than 20 miles from the Capital Beltway, 20 minutes or less from Rockville, and 30 minutes or less from Frederick, Potomac, and Silver Spring. Also, the new Intercounty Connector provides convenient access to and from Columbia and Baltimore and other northern locations.
What is your cancellation policy for spot court time?
Spot Time: Players are liable for spot time court fees unless the reservation is canceled 24 hours in advance.
What is your class cancellation policy?
GROUP CLASSES:
Montgomery TennisPlex reserves the right to cancel classes due to low enrollment (less than 4 players). Cancellation decisions may be made during the first week of classes in the new session. When possible, Montgomery TennisPlex will suggest and consolidate classes. If this is not possible, the class will be cancelled and a refund will be issued to the registrant.
PRIVATE & SEMI-PRIVATE CLASSES:
Montgomery TennisPlex has a 24 hour cancellation policy for all private / semi-private sessions / customized group lessons. If a private / semi-private / customized group lesson is cancelled less than 24 hours, it will counts toward your package paid. If a private / semi-private / customized group lesson is cancelled 24 hours before or more, you can reschedule the session to another day / time that works for both parties. For example: if your child’s lesson starts at 9am Sunday, you must notify us before 9am on Saturday.
CAMP DAYS:
Montgomery TennisPlex reserves the right to cancel camps due to low enrollment. Cancellations made by TennisPlex decisions may be made up to one week prior to each camp week. If the camp needs to be cancelled, a credit will be issued to your online account.
If you need to cancel and receive a refund for your camp registrations, you have until May 1 by 11:59pm of each camp year to notify Montgomery TennisPlex for a full camp refund.
If you cancel May 2 and forward we will not be able to offer you a refund. You will be issued a credit towards future TennisPlex programs/camps until Summer 2025.
Montgomery TennisPlex will not allow transfers within 7 days of your camp week or credit your account should you choose not to attend that week.
If your summer plans change and you would like to switch your camp weeks, please email MontgomeryTennisPlexInfo@gmail.com to make your request one week prior to the start of your original registered camp week.
Montgomery TennisPlex does not allow any makeup, refund, or credit for any missed camp day where you decide not to participate for any reason other than Montgomery TennisPlex's responsibility.
There is no partial refund or credit once your registered camp week starts.
What is your trial policy?
We do not offer trial classes for any group, private, semi-private or camp classes. We do, however, have a specific refund policy, which provides a similar option. You can enroll for the session, and if for some reason your child does not take to the class, you have until the 2nd class to withdraw and receive a full prorated refund or credit. Our policy is structured as young children in a new environment, often take a couple of classes to get used to the sport, the other children, the coach and the surroundings. For example: If your child’s 2nd class is on Monday, you must notify us up until the start of the 2nd class (not after the 2nd class has begun on Monday), if you no longer want your child to continue. You will then receive a prorated refund or credit, only paying for the two classes your child attended. The prorated refund will be sent via email and deducted from the credit card the registration was placed under.
What is your refund policy?
GROUP CLASSES:
Refunds for any type class can only be given before the 2nd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for an 8 week session class, you have to request a refund before the start of the 2nd week of class.
PRIVATE / SEMI-PRIVATE / CUSTOMIZED GROUP LESSONS:
Refunds for any type lesson can only be given before the 2nd scheduled lesson. In this case, only the lessons that have been held up to that date will be charged. For example: for a 5 week package of privates / semi-privates / customized group lesson, you have to request a refund before your 2nd private lesson / semi-private / customized group lesson.
CAMP DAYS:
Montgomery TennisPlex will not offer prorated camp days. Please refer to our cancellation camp policy above.
What is your weather policy?
Montgomery TennisPlex has the luxury of eight (8) indoor courts and four (4) outdoor tennis courts!
Rain or Shine - We will always have tennis!
What is your makeup policy?
Players are only allowed one (1h make-up class per session. The make up class request needs to be emailed to info@montgomerytennisplex.com prior to attending the make-up request class.
CAMP DAYS:
Montgomery TennisPlex does not allow any makeup, refund or credit for any missed camp day where you decide not to participate for any reason other than Montgomery TennisPlex responsibility or weather cancellation.
Is extended care offered for summer camp?
Montgomery TennisPlex does offer weekly Before Care (8am-9am) and After Care (4pm-6pm). A minimum of 4 campers need to be registered in order for us to provide extended care. If we need to cancel extended care for any particular week, we will notify parents via email.
WHAT IS THE GENERAL SUMMER CAMP COACH TO CAMPER RATIO?
Montgomery TennisPlex usually has a 6:1 coach to camper ratio.
What is your credits policy?
Credits offered are valid for one year - i.e. If a credit was issued to you for a Spring 2021 class, you will have until Spring 2022 to use the credit for a registered class. When you use your credit, register as you would for a the class and we will apply the credit refund once we receive your registration. A refund confirmation will then be emailed to you. Unused credits cannot be refunded.
*Credit = your credit card will not be deducted immediately. The agreed credit amount will be deducted once you register again for a class before your credit becomes invalid.
*Refund = your credit card will be deducted per the agreed amount immediately.